Barclays Track It FAQs

  • General

    Is the Barclays Track It site secure?

    Barclays Track It is fully secure and the details you use to log in will be encrypted. We also don’t include specific details about your application, complaint or agreement, as the service is only designed to show you where we are in the process of dealing with it.

    The information displayed in Barclays Track It is wrong, what do I do?

    Please give us a call and we'll sort this for you.
    Business lending: 0333 202 7445
    Buy to Let mortgages: 0800 022 4022

    For complaints

    If we have already contacted you and given you a direct number, please use that. Otherwise, if your complaint is mortgage-related, please call us on 0800 290 265.

    For all other complaints please call us on:
    0800 282 390 (freephone UK only)
    0333 200 2196 (mobiles *03 numbers cost no more than a national rate call and are included in inclusive minutes)
    +44 (0)207 116 7488 1 (outside the UK)

    Please have your complaint reference number available. You can also request a call back at a time to suit you.

    Why haven’t I received a text message when Barclays Track It is showing a progress update?

    This may be because the update happened outside of normal hours. For example, we can’t send text messages on a Sunday. We suggest you always use Barclays Track It to see status updates.

    What do the status colours mean in Barclays Track It?

    The steps within Barclays Track It are:

    • White – not started
    • Grey – in progress
    • Blue – complete

    We won’t mark a step as complete until we’ve completed all the work. A business lending application, for example, may have the valuation marked as ‘in progress’ even though 2 of 3 valuations are complete.

    My browser won’t display Barclays Track It correctly, what should I do?

    Barclays Track It is best viewed in Internet Explorer or Firefox.

  • Buy-to-let

  • Business complaints

  • Business lending

  • Complaints

  • PPI complaints

  • Mortgage application

  • Mortgage redemption

  • Bereavement