What is this and why is it useful?

Our SignVideo service helps Barclays Customers1 call any of our phone numbers and talk to us safely if you use British Sign Language (BSL). It connects you to an interpreter who can communicate your sign language to the adviser.

How do I use it?

You’ll need to download a plug-in the first time you use SignVideo to ensure the video quality is good enough and that the call is completely secure. After that, it’s just a question of accepting the terms and conditions and making the call to the relevant department.

How can I get it?

The SignVideo service is available from 08:00 to 18:00, Monday to Friday (excluding Bank Holidays). To use it, you’ll need a computer with a webcam, Microsoft Internet Explorer V7, 8 or 9 or Safari web browser and an internet bandwidth of at least 256kbp/s upload and download (although we recommend 384kbp/s for best quality). For troubleshooting and technical guidance, please email help@signvideo.co.uk or call 0203 388 0771.2

SignVideo Terms and Conditions

Before you can use SignVideo, you'll need to read and accept the terms and conditions.

The Barclays Group uses and retains details you give about yourself and others to provide quotes, to manage your account, for research or analysis and to prevent fraud. These details, which may include health and conviction information, will be shared with insurers, agents and fraud-prevention agencies for these purposes. If we transfer data to an overseas organisation, we’ll ensure they apply the same level of protection as we’re required to apply.

We use credit reference and fraud-prevention agencies to make credit, identity, fraud and other enquiries about you and people financially associated with you. Credit reference agencies (CRAs) will check the details supplied against any particulars on any database they have access to, public or otherwise. They’ll keep a record of our search, which can be accessed by other organisations, and this may impact your ability to obtain more credit within a short period of time. Your information will also be shared with fraud-prevention agencies. If you go on to borrow from us, we’ll share information about you, and how you manage your borrowing with CRAs, which may be used by other organisations to make decisions. The information that you provide may also be used by Barclays and CRAs for research, analysis and product-development purposes.

By proceeding, you’re confirming your agreement to these checks being undertaken as necessary.

Please note that calls will be recorded for training and quality purposes.