Existing customer?
Log in to your account to add this Pack, or call Telephone Banking. Call charges
Home Pack
Protect your home electronics for just £6 a month
We’re currently reviewing our Home Pack cover, so you can’t add it to your account right now. If you already have this Pack, you can continue to use it as usual.
- Cover for your satellite and TV equipment
- Additional 1-year warranty for home appliances
- Includes access to Barclays Concierge Service, PC Troubleshoot Service and Legal & Tax Helpline
- Add more Packs and get our multi-Pack discount
Coronavirus and your Home Pack
We know that the coronavirus situation has affected many people financially. If you don’t think you’ll be able to afford your Home Pack payments, call us 1 on 0333 202 7412 and we’ll see what we can do to help.
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Account benefit
Details
Registration needed
How to register/activate
Satellite and TV equipment cover
Protect your TV, DVD and Blu-ray players, satellite equipment and remotes against breakdown or accidental damage for 2 years on top of the manufacturer's cover
Yes
To register, call 0800 158 3199, selecting the Satellite & TV Equipment option3. All items must be registered within 12 months of purchase.
Extended Warranty on domestic appliances
Protect your new domestic appliances for an additional 12 months – on top of your manufacturer’s cover.
Yes
To register, call 0800 158 3199, selecting the Extended Warranty option3 . Cover starts 7 days after registration.
PC Troubleshoot Service
Troubleshooting helpline that gives you instant technical help for most personal computer-related issues.
No
You're automatically registered. To access PC Troubleshoot Service, call us on 0800 158 31993 selecting the PC Troubleshoot Service option2 .
Barclays Concierge Service
From securing theatre tickets or dinner reservations or simply finding someone to look after your cat – we'll take care of it.
No
You're automatically registered. To access PC Troubleshoot Service, call us on 0800 158 31992 selecting the PC Troubleshoot Service option2 .
Call us at any time on 0845 020 5259 or +44 (0)207 479 2707 when travelling internationally and let us know how we can help. We can also accept requests via email at barclaysconcierge@tengroup.com
Legal and Tax Helpline
No
You're automatically registered. Please contact the Helpline on 0800 158 3199, selecting the legal and tax helpline option3 .
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The PDF below has all the information you need to know about the Home Pack2.
Home Pack Welcome Booklet 6.39 MB
Key exclusions
Satellite and TV equipment cover
- A single claim limit of £1,500 applies with a maximum limit of £5,000 within any 12-month period
Extended warranty on domestic appliances
- All purchases must be registered within 90 days of purchase
- We don’t cover items under the value of £25, or cosmetic damage (eg, scratches) or malicious damage
PC Troubleshoot Service
- Helpline doesn’t provide assistance with unlicenced software, unlicensed operating systems or software for commercial use
- Payments for repairs or costs to fix any hardware problems are not covered
Barclays Concierge Service
- Barclays Concierge saves you time and money on tickets, travel and dining. You can book online or call to speak to one of our expert lifestyle managers. Choose from a wide range of member benefits, travel discounts and VIP ticket access
- With unlimited access to the concierge service, you'll just need to pay for the services arranged - for example theatre tickets or hotel
Legal & Tax Helpline
- Available 365 days a year
- A single claim limit of £1,500 applies with a maximum limit of £5,000 within any 12-month period
How to apply
You'll need a Barclays current account4 to get the Home Pack.
Apply online or at a branch
Come in to see us
Visit your local branch to open an account or add this Pack – make sure you bring the right identification documents.
Travel Pack
Your cover with us