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Remote access fraud

A persuasive phone caller might claim they’ve spotted a problem with your computer and offer to take remote control of it to fix it. They could even say they’re calling from a bank and need to help with a ‘problem with your account’.

How it could happen to you

  • You receive an unexpected phone call claiming to be from a well-known company, such as your internet service provider or bank
  • They tell you your computer is experiencing technical problems, your broadband is unusually slow, or that there’s a problem with your account or card
  • To fix it, they insist on you giving them remote access to your computer – they’ll explain how to do this – and then ask you to log in to Online Banking
  • They then ask for your personal details, passcodes and card information, which they’ll then use to access your account

Stop. Challenge. Protect.

  • If you get a call like this, hang up immediately. Never be rushed or pressured
  • No genuine company will make an unsolicited call to request remote access to your computer
  • Never give anyone your personal or payment details, or online account information, over the phone – especially if it was an unsolicited call
  • If you’re still unsure, call the company back on a number you know to be correct

Identity fraud

Fraudsters steal personal information about you to impersonate you. They then take out loans and credit cards in your name, or withdraw cash from your bank account.

Cash machine fraud

Fraudsters continue to find new ways to pull off this con, but the outcome is still the same – distracted at an ATM, you lose sight of your card and your bank account is emptied before you realise.

Emails, text messages and calls

You receive an email, text message or call claiming to be from a well-known company or organisation, such as a bank or the police. 

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How to report fraud

Think you’ve been a victim?

Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help. 

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Take control of your personal data

Stay safe online

Discover ways to help keep control over your personal data online.

Digitally safe quiz

How digitally safe are you?

Would you recognise a fake caller, spot a phishing email or know when a fraudster is trying to take control of your computer? Take our interactive challenge to find out.

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Take Five to stop fraud

National awareness campaign

Take Five is led by UK Finance and backed by the Government and other organisations. If you receive a phone call, text or email you think might be fake, it urges you to stop – take five – and challenge what you’re told.

Master your Moneyverse

…and make money work for you

We’ve all got our own personal relationship with money – the way we spend it, save it, (try to) look after it and use it to help reach our goals and shape our dreams. This is your Moneyverse. It’s as unique as you are and we can help you become its master.