Remote access fraud
A persuasive phone caller might claim they’ve spotted a problem with your computer and offer to take remote control of it to fix it. They could even say they’re calling from a bank and need to help with a ‘problem with your account’.
How it could happen to you
- You receive a call claiming to be from a well-known company such as your internet service provider, bank, or investment company
- They tell you there's a problem with your computer or internet, or with your bank account or card – or they offer to help you with an investment opportunity
- To fix it, they insist on you giving them remote access to your computer – they’ll explain how to do this – and then ask you to log in to Online Banking
- They then ask for your personal details, passcodes and card information, which they’ll then use to access your account
How to protect yourself
- If you get a call like this, hang up immediately. Never be rushed or pressured
- No genuine company will make an unsolicited call to request remote access to your computer
- Never give anyone your personal or payment details, or online account information, over the phone – especially if it was an unsolicited call
- If you’re still unsure, call the company back on a number you know to be correct
Fraudsters steal personal information about you to impersonate you. They then take out loans and credit cards in your name, or withdraw cash from your bank account.
Cash machine fraud
Fraudsters continue to find new ways to pull off this con, but the outcome is still the same – distracted at an ATM, you lose sight of your card and your bank account is emptied before you realise.
Phishing, Smishing and Vishing
You receive an email, text message or call claiming to be from a well-known company or organisation, such as a bank or the police.
A fraudster gets access to your personal information or steals your credit or debit card details. This lets them spend with your card.
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