What is fraud?
Fraud is a criminal act to deceive you and take your cash – it’s a transaction that you didn’t make or authorise.
How to report fraud
Think you’ve been a victim?
Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help.
What’s the difference between fraud and a scam?
What is a scam?
A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine.
If you think you’ve been targeted by fraud and have lost money, call us straight away. You can find the numbers you need to report fraud below.
If you think you’ve been a victim of a scam, you can find the numbers you need here.
Contact us
There are different numbers to call, depending on the type of fraud you’re concerned about and where you are.
Calling from the UK?
- Debit card fraud 0800 3891 6521
- Barclaycard fraud 0800 151 0900
- Pingit account fraud 0333 200 1012
- Any other type of fraud 0800 3891 652
.
Calling from overseas?
- Debit card fraud +44 160 452 9410
- Barclaycard +44 1452 828 309
- Pingit account fraud +44 333 200 1012
- Any other type of fraud +44 160 452 9410
The next steps
1. Once you've reported fraud
we’ll give you a case reference number. Make a note of this and keep it safe – it’s confirmation that we’ve logged your case.
2. We'll investigate and contact you
within 7 days to give you an update. If we do this by letter, it could take an extra 3 to 4 working days.
3. We might send you a disclaimer form
for you to fill in details of what happened - as part of your case. When you get this, fill it in and send it back to us within 10 working days.
FAQs when reporting fraud
-
If you’ve been a victim of fraud that has affected your Barclays account or card, first contact us immediately using one of the numbers above.
Once you’ve done that, it’s also recommended that you report fraud to your local police station and get a crime reference number. You should also contact your local police station if your debit card, credit card or chequebook has been stolen.
-
If you’ve been the victim of a fraud or cybercrime but something other than your bank card or account was affected, you should contact us on the numbers above and get in touch with Action Fraud.
Common examples where fraudsters may have targeted you include an investment con, email phishing fraud, shopping website fakery or pension fraud.
You can call Action Fraud on 0300 123 2040 or contact them online.
-
Contact us immediately if your card is lost or stolen. See below for how you can do this in several ways, with phone, online and by app available 24 hours a day, 7 days a week.
If you’re not sure whether you’ve really lost your card, you can use the ‘Temporary freeze’ feature in the Barclays app. Find it again, and you can unfreeze it and use it as normal.
How to tell us if your card is lost or stolen:
Online
Once you’ve logged in to Online Banking, select ‘Manage accounts’ on the top menu and then go to ‘Report a lost or stolen debit card’ in the ‘Card services’ list.
Mobile
In the Barclays app, tap ‘Manage cards’ in the side menu and then select ‘Report lost/stolen card’.
Telephone
Call 0800 400 100 (+44 2476 842 099 outside the UK) to report your card lost or stolen. Lines are open 24 hours a day, 7 days a week1.
Branch
You can report your card lost or stolen at any Barclays branch and, in an emergency, we offer an instant debit card replacement service2. Use our our branch locator to find the nearest branch to you that offers this service.
Once you’ve contacted us, we’ll cancel your card and send a replacement card straightaway3 – you should receive it within five working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.
You may also like
Phone number checker
Check whether a Barclays number you’ve been asked to call is genuine – and find out how to handle incoming calls that make you suspicious.
Protect your money
Learn to better protect yourself
It only takes a convincing phone call, clever letter or persuasive sales patter to let fraudsters get hold of your cash. Our guide will help alert you to their tricks.
Protect your personal data
Learn to better protect yourself
Whether by email, text or on social media, fraudsters can fool you into handing over personal details they then use to commit crime. Our guide will show you steps you can take to help stay safe online.
Protecting your account
How we help to keep your money safe
We always look out for threats from fraudsters. Here are some measures we take to make sure your money is secure.
Master your Moneyverse
And make money work for you
We all have our own personal relationship with money – our saving, our spending, our goals and our dreams. This is your Moneyverse. It’s as unique as you are and we can help you become the master of it.