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How to report fraud

Think you’ve been a victim?

Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help. 

What’s the difference between fraud and a scam?

What is fraud?

Fraud is a criminal act to deceive you and take your cash – it’s a transaction that you didn’t make or authorise. 

What is a scam?

A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine. 

If you think you’ve been targeted by fraud and have lost money, call us straight away. You can find the numbers you need to report fraud below.

If you think you’ve been a victim of a scam, you can find the numbers you need here

Contact us

There are different numbers to call, depending on the type of fraud you’re concerned about and where you are.

Calling from the UK?

  • Debit card fraud 0800 3891 6521
  • Barclaycard fraud 0800 151 0900
  • Pingit account fraud 0333 200 1012
  • Any other type of fraud 0800 3891 652

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Calling from overseas?

  • Debit card fraud +44 160 452 9410
  • Barclaycard +44 1452 828 309
  • Pingit account fraud +44 333 200 1012
  • Any other type of fraud +44 160 452 9410

The next steps

1. Once you've reported fraud

we’ll give you a case reference number. Make a note of this and keep it safe – it’s confirmation that we’ve logged your case.

2. We'll investigate and contact you

within 7 days to give you an update. If we do this by letter, it could take an extra 3 to 4 working days.

3. We might send you a disclaimer form

for you to fill in details of what happened - as part of your case. When you get this, fill it in and send it back to us within 10 working days.

4. If we don't receive your form in time

within 10 days, we’ll close your claim – any temporary refund we’ve already given you will be taken back out of your account.

FAQs when reporting fraud

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