Reporting fraud

Think you’ve been a victim of fraud?

Contact us right away if you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, and the steps we’ll take. 

Find the number you need

There are different numbers to call, depending on the type of fraud concern you have. If you’re unsure about any of the below numbers, you can run it through our telephone number checker.

 

 

The next steps 

Once you’ve reported any fraud to us, you’ll be given a case reference number. Make a note of this and keep it safe – this is confirmation that your case has been logged.

We’ll look into your case, then we’ll contact you within 7 days to give you an update. If we do this by letter, this could take an extra 3 to 4 working days.

We might send you a disclaimer form as part of your case. When you get this, it’s important to complete it and send it back to us within 10 working days.

If we don’t receive your form within 10 days, we’ll close your claim – any temporary refund we’ve already given you will be taken back out of your account.

If you have any questions, take a look at our FAQs or give us a call on 0345 050 4585*.