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Invoice scams

When account details on an invoice are changed, or emails are intercepted, so the money is wrongly paid into the scammer’s account. 

How it could happen to you

  • You receive an email or an invoice to pay a company or person you’re already dealing with, such as a solicitor or trader. The email has been intercepted and account details changed by scammers, who may pressure you to pay quickly. It may even come through on the same email thread as other genuine messages

Stop. Challenge. Protect.

  • Always phone the person or company on a trusted number to confirm any account details you’ve received
  • When paying someone for the first time, transfer a small amount first and check the payment has been received by calling a trusted number

Impersonation scams

When someone pretends to be the police, a bank, a friend or business, to convince you to send them money. 

Investment scams

When you’re invited to invest in things that are worthless, or don’t exist.

Purchase scams

When fake or non-existent items are advertised for sale.

Advance fee scams

When fake companies ask for an upfront fee and then don’t provide the service you’ve paid for.

Romance scams

When someone pretends to be interested in a romantic relationship with you. They gain your trust and then ask for money.

Money mules

When you let someone put money into your account, which you then transfer on. You may be told you can keep some of the money for yourself. 

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How to report fraud

Think you’ve been a victim?

Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help. 

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Discover ways to help keep control over your personal data online.

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Take Five to stop fraud

National awareness campaign

Take Five is led by UK Finance and backed by the Government and other organisations. If you receive a phone call, text or email you think might be fake, it urges you to stop – take five – and challenge what you’re told.

Master your Moneyverse

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We’ve all got our own personal relationship with money – the way we spend it, save it, (try to) look after it and use it to help reach our goals and shape our dreams. This is your Moneyverse. It’s as unique as you are and we can help you become its master.