Purchase scams

When fake or non-existent items are advertised for sale. 

How it could happen to you

  • You see an advert online for something that looks legitimate, but the link takes you to a bogus website. You may have even found the advert after someone you know has posted it
  • Fake adverts can still be found on legitimate buying and selling websites. Be careful when shopping online for clothes, designer items, vehicles, and gym or music equipment

Stop. Challenge. Protect.

  • Always  pay by debit or credit card, or the secure payment method recommended by reputable online retailers and auction sites, as this could give you more protection
  • If you can, view the item in person first to make sure it exists, especially if it’s a large purchase, such as a car
  • Research and read reviews to check the site and the seller are genuine
  • Always open the website you’re buying from by typing it into your web browser. Be wary of clicking on links in unsolicited emails or on social media
  • If a deal seems too good to be true, it probably is

Impersonation scams

When someone pretends to be the police, a bank, a friend or business, to convince you to send them money. 

Investment scams

When you’re invited to invest in things that are worthless, or don’t exist.

Advance fee scams

When fake companies ask for an upfront fee and then don’t provide the service you’ve paid for.

Invoice scams

When account details on an invoice are changed, or emails are intercepted, so the money is wrongly paid into the scammer’s account.

Romance scams

When someone pretends to be interested in a romantic relationship with you. They gain your trust and then ask for money.

Money mules

When you let someone put money into your account, which you then transfer on. You may be told you can keep some of the money for yourself. 

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How to report fraud

Think you’ve been a victim?

Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help. 

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Take control of your personal data

Stay safe online

Discover ways to help keep control over your personal data online.

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Take Five to stop fraud

National awareness campaign

Take Five is led by UK Finance and backed by the Government and other organisations. If you receive a phone call, text or email you think might be fake, it urges you to stop – take five – and challenge what you’re told.

Master your Moneyverse

…and make money work for you

We’ve all got our own personal relationship with money – the way we spend it, save it, (try to) look after it and use it to help reach our goals and shape our dreams. This is your Moneyverse. It’s as unique as you are and we can help you become its master.