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Fraud prevention features

Fraud prevention features

Set limits and choose how your cards work

Our fraud prevention features put you in control of your payment cards. You can instantly update your preferences to suit your needs. 

Your cards

In the Barclays Mobile Banking app, you can view all of your cards in one place – and update your preferences, such as your daily cash machine limit, straightaway.

There are scenarios when your debit card settings may not be applied and a transaction will be approved1.

In-store international spending

In-store international spending

Using your Barclays debit card to pay for goods when you’re abroad is convenient and secure. You can use it anywhere you see the Visa sign.

You can turn off ‘In-store international spending’ in Barclays Mobile Banking – doing so will stop any potential transactions being made in international:

  • Supermarkets
  • Restaurants and bars
  • Retail outlets

Withdrawing cash, making online payments, and recurring payments (such as subscriptions) won’t be affected by ‘In-store international spending’ being turned on or off.

Temporary freeze

If you’re not sure where your card is at the moment, you can use the ‘Temporary freeze’ feature in the Barclays Mobile Banking app. It will stop

  • Cash machine withdrawals
  • Online and in-store payments
  • Apple Pay (if you have it)

It won't stop

  • Direct Debits and standing orders
  • Refunds
  • Subscriptions
  • PINsentry

Freezing your card when you’ve misplaced it means it can’t be used by fraudsters.

If you find your card, you can simply go back to the ‘Temporary freeze’ feature and turn it off. This means you don’t have to cancel your card and wait for a replacement. 

If you think your card is lost or stolen, please get in touch with us as soon as possible.

Fraud prevention

Cash machine settings

Everyone has a daily limit of how much they can withdraw from a cash machine and now it’s possible to increase or decrease yours to suit your needs. You can also stop all cash withdrawals by switching your cash machine usage to ‘Off’.

Here’s how:

  1. Log in to your Barclays Mobile Banking app
  2. Tap on ‘Cards’ under the ‘Quick links’ section
  3. Tap ‘Cash machine settings’ and select the relevant option

Your cash machine settings will be applied to your card instantly. Please note that your withdrawal limit and cash machine usage applies to cash machines in the UK and overseas, but not the self-service points found in branch.

Remote purchases

You can help to protect yourself from fraud and get more control over your spending by turning ‘Remote purchases’ off in your Barclays Mobile Banking app. This will stop any transactions where your card isn’t present. These include

  • Internet purchases
  • In-app purchases
  • Mail orders
  • Telephone purchases 

Recurring payments, such as Direct Debits and subscriptions won’t be affected.

 

 

Remote purchases

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