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Information about our business current account services

Information about our business current account services

The Financial Conduct Authority requires us to publish the following information about our business current accounts.

How and when you can contact us to ask about the following things:1

How and when to contact us

24 hour help?2

Telephone

Internet banking3 4

Mobile banking5  6

Contact details

0345 605 2345

The Barclays app available from: App Store or Google play

Checking the balance and transactions

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money within the UK, including setting up a standing order 

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

 

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money outside the UK

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Paying in a cheque

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Cancelling a cheque

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Cash withdrawal in a foreign currency outside the UK 

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

A Direct Debit, or allowing someone to collect one or more payments from your account using your debit card number

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Third-party access to an account, for example under a power of attorney

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Problems using internet banking or mobile banking

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Reporting a suspected fraudulent incident or transaction

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Progress following an account suspension or card cancellation, e.g. following a fraud incident

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Account opening, including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

Yes

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Note: This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account, online, in the Barclays app or in one of our branches.

In addition to the channels listed above, customers can contact us Monday to Friday from 7am to 8pm, and from 9am to 5pm at weekends and on bank holidays for some services through X (formerly Twitter)

Opening an account

To open any of our accounts a new customer will need to provide us with the documents and information set out at barclays.co.uk/business-banking/accounts/start-up-business-account. We may request additional information or documents in individual cases.

How you can open an account

You can open an account:

Without visiting a branch7

In some cases

Where a visit to a branch is required, without an appointment8

In some cases

By sending us documents and information electronically

In some cases

By post

No

How and when you can use your bank account to do the following things:

How and when you can use your bank account

Telephone banking 

Internet banking

Mobile banking

Checking the balance

Monday to Sunday, 24 hours
 

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Accessing a transaction history

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Setting up a standing order

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money within the UK

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money outside the UK

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Paying in a cheque

Not possible

Not possible

Monday to Sunday, 24 hours 9 10

Cancelling a cheque

Monday to Friday, 7am to 8pm
Saturday, 9am to 5pm

Monday to Sunday, 24 hours

Not possible

Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

Information about operational and security incidents

In the 3 months between 1st October 2023 and 31st December 2023

In the 12 months between 1st January 2023 and 31st December 2023

Total number of incidents reported11

6

16

Incidents affecting telephone banking

4

5

Incidents affecting the app

5

11

Incidents affecting internet banking

5

11

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available at home.barclays/citizenship/reports-and-publications/uk-complaints-data.html

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at ombudsman-complaints-data.org.

How quickly do we open business current accounts?

We give customers an account number and enable them to start paying into the account:

On the same day for

0% of customers

On average in

10 days

For 99% of customers, within

79 days

These figures are based on the time taken from our receiving all the information and documents we ask for at www.barclays.co.uk/business-banking/accounts/start-up-business-account, in a case where we don’t need any further information or documents to open the account.

How quickly do we give customers a debit card?

Once an account is open, we give customers a debit card:

On the same day for

0% of customers

On average in

7 days

For 99% of customers, within

13 days

  • This is how long it takes to receive a debit card and a PIN (Personal Identification Number) so you can make cash withdrawals and payments
  • The time taken includes an allowance for delivery by post
How quickly do customers get internet banking?

Once an account is open, customers have internet banking:

On the same day for

0% of customers

On average in

4 days

For 99% of customers, within

6 days

  • This is the time taken to get access to Barclays Online Banking including receiving the security device (‘PINsentry’) to enable you to make secure online payments
  • You also need a debit card and PIN to be able to operate the PINsentry device
  • You can also register separately for mobile banking with the Barclays app.
How quickly is an overdraft available?

When a new customer requests a business current account, we’ll discuss their likely banking requirements with them. If there is a requirement for an overdraft, this will be progressed as a separate application after the account has been opened and, as a result, is not in-scope for this measure

Replacing a debit card?

How quickly do we replace debit cards which have been lost, stolen or stopped:

On the same day for

0% of customers

On average in

5 days

For 99% of customers, within

8 days

  • This is how long it takes to receive a replacement debit card (and, if necessary, a replacement PIN)
  • The time taken includes an allowance for delivery by post

The requirement to publish the Competition and Markets Authority independent service quality survey results for business current accounts can be found at barclays.co.uk/current-accounts/service-quality-metrics#businessbanking