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Information about our business current account services

Information about our business current account services

The Financial Conduct Authority requires us to publish following information about our business current accounts.

How and when you can contact us to ask about the following things:1

How and when to contact us

24 hour help?2

Telephone

Internet banking3 4

Mobile banking5 6

Contact details

0345 605 2345

App available from: iTunes App Store or Google play app store

Checking the balance and transactions

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money within the UK, including setting up a standing order 

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money outside the UK

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Paying in a cheque

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Cancelling a cheque

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Cash withdrawal in a foreign currency outside the UK

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

A Direct Debit, or allowing someone to collect one or more payments from your account using your debit card number

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Third party access to an account, for example under a power of attorney

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Problems using internet banking or mobile banking

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Reporting a suspected fraudulent incident or transaction

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Progress following an account suspension or card cancellation, e.g. following a fraud incident

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

Yes

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account, or of queries you can raise in one of our branches.

In addition to the channels listed above, customers can contact us 24/7 via Video Banking (app required), Twitter and Facebook Messenger.

How and when you can use your bank account to do the following things:

How and when you can use your bank account

Telephone banking 

Internet banking

Mobile banking

Checking the balance

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Accessing a transaction history

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Setting up a standing order

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money within the UK

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Sending money outside the UK

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Paying in a cheque

Not possible

Not possible

Monday to Sunday, 24 hours7 8

Cancelling a cheque

Monday to Sunday, 24 hours

Monday to Sunday, 24 hours

Not possible

Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

Information about operational and security incidents

In the 3 months between 1 April 2018 and 30 June 2018

Total number of incidents reported9

18

Incidents affecting telephone banking

0

Incidents affecting mobile banking

0

Incidents affecting internet banking

3

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available at https://www.home.barclays/citizenship/reports-and-publications/uk-complaints-data.html

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/.

Opening an account

To open any of our accounts a new customer will need to provide us with the documents and information set out at www.barclays.co.uk/business-banking/accounts/start-up-business-account. We may request additional information or documents in individual cases.

How you can open an account

You can open an account:

without visiting a branch10

In some cases

where a visit to a branch is required, without an appointment11

In some cases

by sending us documents and information electronically

In some cases

by post

No

The requirement to publish the Competition and Markets Authority independent service quality survey results for business current accounts can be found at https://www.barclays.co.uk/current-accounts/service-quality-metrics#businessbanking