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Updating your business details

Keeping your account details up to date

Keep your business up to date

Help us prevent financial crime

From time to time, we might ask you to update your details, to make sure we know everything we need to know about you. This helps us protect your account and prevent financial crime.

You might have given us your information before, but we’ll sometimes ask you to give it to us again, to make sure our records are accurate and up to date.

When we need this, we’ll send you an email or a letter – just follow the instructions in this to give us the details we need.

How to complete and return our form

In Online Banking

If you’re eligible to use our online form, you’ll be able to access it by clicking the banner at the top of your Online Banking business home page. We’ll also send you an email, to remind you to complete it.

By post

If you’re not eligible to use the online form, we’ll post one to you.

We’ll also save a copy of the letter in Online Banking. To find it, select ‘Profile’, ‘My Barclays documents’ then ‘Letters’. The one you need is called ‘Business Banking – Information request’. You’ll need to print and return this by post – it can’t be submitted electronically.

What you need to do if we ask for your details

Complete either the online or paper form, and provide any supporting documents we’ve asked for.

If you’re completing the paper form, you’ll need to sign it and post it to KYC Refresh Team, Barclays, Leicester, LE87 2BB.

We’ll let you know if there’s anything else you need to do.

Please call us if

  • You haven’t received a letter, or can’t print it from ‘Statements and documents’ in Online Banking
  • You’ve received a message asking you to complete the form online, but you can’t see the link on your Online Banking business home page

You can call us1 on 0330 058 0087 (option 1). We're here Monday to Friday from 9am to 5pm.

Until you send us this information, we may need to place restrictions on your account and you might not be able to

  • Apply for new products or services
  • Apply for any lending

If you don’t update your information, we might have to close your account.

We're here to help

If you have a question, please check our FAQs and guidance below first. This will help us focus on those who need help most.

If you do need to call us, we’re receiving a high number of calls at the moment, so you might need to wait longer than usual. Thanks for bearing with us during this difficult time.

 

FAQs

If you need more information about updating your business details, please call us on 0330 058 00871 (option 1) – we’re here Monday to Friday from 9am to 5pm.