Updating your business details

Keeping your account details up to date

Keep your business up to date

Help us prevent financial crime

From time to time, we might ask you to update your details, to make sure we know everything we need to know about you. This helps us protect your account and prevent financial crime.

You might have given us your information before, but we’ll sometimes ask you to give it to us again, to make sure our records are accurate and up to date.

When we need this, we’ll send you an email or a letter – just follow the instructions in this to give us the details we need.

How to find our form

If we’ve asked you to update your details and we have your email address, we’ll email you a link to our form. Please follow this link to complete it.

If we don’t have an email address for you, we’ll send you a letter. You’ll also see this letter when you log in to Online Banking – select ‘Profile’, ‘My Barclays documents’ and ‘Letters’. The letter you need is called 'Business Banking – information request'.

What you need to do, if we ask for your details  

Complete the form using the link in the email, or complete it from the letter, then send it back to us, along with any supporting documents we’ve asked for.

You’ll need to complete all sections of the form, sign it and send it back to us. We’ll let you know if there’s anything else you need to do.

If you’re returning the form by post, send it to KYC Refresh Team, Barclays, Leicester LE87 2BB.

If you haven’t received our email and letter, or can’t print them from ‘Statements and documents’ in Online Banking, or if you’d like to speak to us, call 0330 058 00871 (option 1). We're here Monday to Friday from 9am to 5pm.

Until you send us this information, unfortunately we’ll need to place restrictions on your account. This means you won’t be able to

  • Apply for new products or services
  • Apply for any lending

If you don’t send us this information we may have to close your account.

We're here to help

If you have a question, please check our FAQs and guidance below first. This will help us focus on those who need help most.

If you do need to call us, we’re receiving a high number of calls at the moment, so you might need to wait longer than usual. Thanks for bearing with us during this difficult time.



If you need more information about updating your business details, please call us on 0330 058 00871 (option 1) – we’re here Monday to Friday from 9am to 5pm.