Updating your business details
Keeping your account details up to date
Keep your business up to date
Help us prevent financial crime
From time to time, we might ask you to update your details, to make sure we know everything we need to know about you. This helps us protect your account and prevent financial crime.
You might have given us your information before, but we’ll sometimes ask you to give it to us again, to make sure our records are accurate and up to date.
When we need this, we’ll send you an email or a letter – just follow the instructions in this to give us the details we need.
How to complete and return our form
If you’re eligible to use our online form, you’ll be able to access it by clicking the banner at the top of your Online Banking business home page. We’ll also send you an email, to remind you to complete it.
If you’re not eligible to use the online form, we’ll post one to you.
We’ll also save a copy of the letter in Online Banking. To find it, select ‘Profile’, ‘My Barclays documents’ then ‘Letters’. The one you need is called ‘Business Banking – Information request’. You’ll need to print and return this by post – it can’t be submitted electronically.
What you need to do if we ask for your details
Complete either the online or paper form, and provide any supporting documents we’ve asked for.
If you’re completing the paper form, you’ll need to sign it and post it to KYC Refresh Team, Barclays, Leicester, LE87 2BB.
We’ll let you know if there’s anything else you need to do.
Please call us if
- You haven’t received a letter, or can’t print it from ‘Statements and documents’ in Online Banking
- You’ve received a message asking you to complete the form online, but you can’t see the link on your Online Banking business home page
You can call us1 on 0330 058 0087 (option 1). We're here Monday to Friday from 9am to 5pm.
Until you send us this information, we may need to place restrictions on your account and you might not be able to
- Apply for new products or services
- Apply for any lending
If you don’t update your information, we might have to close your account.
We're here to help
If you have a question, please check our FAQs and guidance below first. This will help us focus on those who need help most.
FAQs
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We appreciate you might be busy, but we need to update the information we have for your account.
Until you send us these details, we may need to place restrictions on your account and you might not be able to
- Apply for new products or services
- Apply for any lending
If you don’t update your information, we might have to close your account.
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If you need help using PINsentry, we have an online guide.
If you’re having other log-in problems, or if you can log in but then can’t reach our online form, we have a help page.
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We need the latest information for your business, as things might have changed since we last asked you. Sometimes, we need to ask for the same information for different things. For example, when you change a Direct Debit and when you change your address.
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Once we have all the information we need and we’ve completed our checks, we’ll remove any restrictions on your account and you’ll be able to
- Apply for new products or services
- Apply for any lending
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Just go to our page, and follow the instructions.
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Yes – we can help you do this at a branch. Just tell our branch staff you need to update your business details and they’ll be happy to help. We’re working to make it easier to give us documents in the future.
If you need more information about updating your business details, please call us1 on 0330 058 0087 (option 1) – we’re here Monday to Friday from 9am to 5pm.