How do I tell you I’m going to use my card abroad?

You don’t need to any more. Our fraud detection systems are constantly verifying transactions to ensure your security, even when you use your card abroad.

If we think a payment could be high risk, it may be declined until we can contact you to make sure it’s genuine. We’ll send you a text message and all you’ll need to do is to respond to the text and confirm whether you’re making the payment.

Please ensure your contact details are up to date so we can get in touch.


If you have any difficulties using your card abroad, you should contact us on the telephone number provided on the back of your debit card, on your statement or online.