Question 2 of 6 about Reporting fraud
What do I do if my card’s lost or stolen?
Contact us immediately if your card is lost or stolen. You can do this in several ways, 24 hours a day, 7 days a week.
You can contact us in the following ways:
Once you’ve logged in to Online Banking, select ‘Manage accounts’ on the top menu and then go to ‘Report a lost or stolen debit card’ in the ‘Card services’ list.
In the Barclays app, tap ‘Manage cards’ in the side menu and then select ‘Report lost/stolen card’.
You can report your card lost or stolen at any Barclays branch and, in an emergency, we offer an instant debit card replacement service 2. Use our branch locator to find the nearest branch to you that offers this service.
Once you’ve contacted us, we’ll cancel your card and send a replacement card straightaway 1 – you should receive it within five working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.
- Debit cards will be delivered to the address we hold on record for your account within five working days, dependent on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If you’ve requested a new PIN, you’ll receive this separately.
- Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture, so you’ll receive a standard debit card. You must know your PIN, as you’ll be asked to use this once the card has been printed, as a security measure. Replacement debit cards are free. Additional identification or photo ID is required when using the instant replacement service.