Question 2 of 6 about Reporting fraud
What do I do if my card’s lost or stolen?
Contact us immediately if your card is lost or stolen. You can do this in several ways, 24 hours a day, 7 days a week.
You can contact us in the following ways:
Once you’ve logged in to Online Banking, select ‘Manage accounts’ on the top menu and then open ‘Report a damaged, lost or stolen card’ in the ‘Card services’ list.
In the Barclays app, select ‘Cards’ on the home page and then ‘Report damaged, lost or stolen’.
Call 0345 7 345 345 (+44 2476 842 099 outside the UK) to report your card lost or stolen. Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls. Call charges.
You can report your card lost or stolen at any Barclays branch and, in an emergency, we offer a temporary debit card replacement service 2. Use our branch locator to find the nearest branch to you that offers this service.
Once you’ve contacted us, we’ll cancel your card and send a replacement card straightaway 1 – you should receive it within five working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.
- Debit cards will be delivered to the address we hold on record for your account within five working days, dependent on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If you’ve requested a new PIN, you’ll receive this separately.
- Temporary debit card terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Temporary cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.
This service is limited to two cards per customer, per calendar year. If you’ve already used two cards this calendar year, you can still order a new replacement card and we'll send it to you in the post.
To protect your account, you’ll need to provide photo ID, such as a passport. You’ll be asked to use your PIN once the card has been issued.