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Getting started with Online Banking

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Online Banking help & support

If you’ve forgotten your log-in details, you can retrieve them quickly and securely. Just scroll to the bottom of the log-in screen and follow the instructions.

  • We have a support page dedicated to all the different ways you can log in. Did you know you can now choose which details you use to log in? You can use your membership number, debit card number or sort code & account number. Our Logging in to Online Banking page will tell you more.
  • For step-by-step help on using Online Banking, view our demo videos , which provide help on everything from using PINsentry to viewing your statements, and from making a payment or transfer, to finding products.
  • You’ll find full details on Online Banking, including information on what we’re doing to keep your details safe, in our Online Banking help & support section.