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Mortgages and coronavirus

How we can help

Find out what you need to know about applying for a payment holiday or what to do if you have a mortgage offer from us that’s recently expired or due to expire soon.

Get the help you need online

You can find out everything you need to know about payment holidays and extensions to mortgage offers on our website – and you can apply online. To help us support those who need it most, please check the information below first, and only call us if you have an immediate financial problem that can’t wait. We have fewer colleagues than usual answering phones right now because of the coronavirus outbreak. This is having a big impact on our call waiting times – we’re truly sorry about this.

Mortgage payment holiday

See if you’re eligible and apply online – and find out how payment holidays affect your mortgage. We also explain what to do if you can’t afford your next mortgage payment.

Mortgage offer extension

Find out if you’re eligible to apply for an extension to your mortgage offer if you can’t complete your property purchase because of the coronavirus situation.

Change in circumstances

Fill in our online form if your circumstances have changed since getting a mortgage offer from us.