I’ve downloaded the Barclays Video Call app, why am I getting a message saying I can’t connect?
Once you’ve downloaded the Barclays Video Call app, you’ll need to start your video call from the Barclays Mobile Banking app. If you’ve received an invitation to a video call from us, please click the link in the email to continue.
If you’re seeing this message, please follow the steps below to start your video call.
1. Reopen your Barclays Mobile Banking app
2. Tap on the video call link in the menu
If you can’t see the link, you may need to update your mobile banking app.
Related
- Who can make a video call?
- Is Video call secure?
- Why do I need to log in to Barclays Mobile Banking to make a video call?
- Why do I need to go via the Barclays.co.uk contact pages for a video call about a mortgage?
- What happens to the Barclays Video Call app if I get a new phone or tablet?
- Why can’t I see the video call link in Barclays Mobile Banking?
- I’ve downloaded the Barclays Video Call plug-in for my browser, but it isn’t working.
- Why have I been disconnected from my video call?