I’ve downloaded the Barclays Video Call app, why am I getting a message saying I can’t connect?

Once you’ve downloaded the Barclays Video Call app, you’ll need to start your video call from the Barclays Mobile Banking app. If you’ve received an invitation to a video call from us, please click the link in the email to continue.

Barclays Video Call can't connect message

If you’re seeing this message, please follow the steps below to start your video call.

BVB cannot connect

1. Reopen your Barclays Mobile Banking app

2. Tap on the video call link in the menu

If you can’t see the link, you may need to update your mobile banking app.