I’ve downloaded the Barclays Video Call app, why am I getting a message saying I can’t connect?
Once you’ve downloaded the Barclays Video Call app, you’ll need to start your video call from the Barclays Mobile Banking app. If you’ve received an invitation to a video call from us, please click the link in the email to continue.
If you’re seeing this message, please follow the steps below to start your video call.
1. Reopen your Barclays Mobile Banking app
2. Tap on the video call link in the menu
If you can’t see the link, you may need to update your mobile banking app.