Coping with gambling addiction

Is your gambling out of control?

Forever chasing winners to cover his losses, Nigel’s gambling debts were spiralling out of control. See how we helped. 

Nigel’s story

When Nigel first started betting and had a few big winners, his gambling was enjoyable. He thought the winning streak would last forever.

But when his luck ran out, he started chasing winners and increasing his bets to cover what he’d lost. He started taking days off work so he could gamble even more.

When Nigel started missing payments on his Barclaycard and incurring fees, there was less money for his family each month and he felt guilty about putting them in a vulnerable position. After admitting the extent of his problem to his wife, Nigel got in touch with a local gambling addiction charity for help. Contacting his lenders was their main advice.

How we helped

  • Nigel called us and spoke to Angela. She listened without judging and gave him as much time as he needed to explain his situation
  • Together, they created a repayment plan that Nigel could afford
  • Angela told Nigel before he agreed to the repayment plan that it would be reported to the Credit Reference Agencies, and that it could affect his ability to obtain credit in the future. However, entering into the repayment plan would be better for Nigel than continuing to miss payments
  • Angela checked that Nigel could access his Barclaycard account online so that he could make payments to his account. To help Nigel manage his money better, she told him that he could turn off gambling spending for his Barclaycard. For his Barclays current account, she also mentioned Barclays Finance Manager. She set up current account Text Alerts for Nigel, which would help him manage his money better and avoid missing payments

Does Nigel’s situation sound familiar to you?

We can help. As soon as you feel like you might be in financial difficulty, give us a call. Calling us won’t make anything worse.

To prepare for the call, it’ll be best if you have your account details, and some information about your monthly income and outgoings ready. You might be talking for a while, as the adviser will want to understand your situation in detail, so make sure you set aside some time.

If you haven’t missed a payment but are worried about your finances, you may want to call the numbers below.

  • Mortgages – 0800 022 4022. Lines are open Monday to Friday, 8.30am to 5.30pm and Saturday 9am to 1pm
  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Overdraft and Barclayloan – 0345 600 4545. Lines are open Monday to Sunday, 8am to 9pm
  • Premier – 08009 247 365. Lines are open 24 hours a day, 7 days a week

Call charges

If you’ve missed a payment, we’ll contact you soon to discuss your options. But if you’d like to speak to us in the meantime, please call 0345 734 5345. Lines are open Monday to Sunday, 7am to 11pm.

Self-employed or have a business? Get assistance here.

Visit your nearest branch if you’d like to speak to us in person.

Free help and advice

If you’re struggling with your finances or have debt with other creditors, contact National Debtline or StepChange for free advice on the phone or online.

If you need to see somebody in person, contact Citizens Advice.

How close are you to a debt problem?

If you’re worried about your finances, try StepChange Debt Charity’s 60-second debt test – a few simple questions will tell you if you need advice and where to get it.

These services can provide further help and support


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