Visual – Video title appears – ‘What to expect at your mortgage appointment’
Todd, a Barclays mortgage adviser, standing in a Barclays branch: Hi! My name is Todd and I work in the mortgage team at Barclays.
John, from Barclays mortgages, standing in a Barclays branch: So you've booked your mortgage appointment with a Barclays adviser. We're really looking forward to speaking to you!
Todd: We’re aware that the process can seem daunting, so we have created this short video to help you prepare for the meeting.
John: To start your mortgage application, your adviser is going to need to gather some information about you, and your finances. So, supplying all the right details and documents will really help us to speed things up.
Todd: The first thing we'll need to do is check your identity. Also, if you are not already a Barclay's customer, we'll set you up on our system. To do that, we'll need to see two documents.
Visual – An animation of a passport and driving licence
The first one is proof of identity, so something like a photo driving licence or a passport.
Visual – An animation of a utility bill and a house
The second document will need to be a proof of address, an original utility bill from within the last 3 months would work.
Tanzeela, from Barclays mortgages, standing in a Barclays branch: After that, your adviser will ask you about your financial commitments; things like any existing mortgages, credit cards, loans and hire purchase agreements.
Todd: We recommend having as much information as possible to hand, including your bank statements from the past 3 months showing your salary being paid in.
Visual – Text on screen stating that existing Barclays customers have the option of securely uploading their documents.
Tanzeela: Your monthly direct debits and standing order details, and how long is left to run on any loans or agreements, as well as their balances, and interest rates.
Michaela, from the mortgage team, standing in a Barclays branch: As we said before, the process will be much faster if you've got the right documents with you.
John: Next your adviser will talk to you about the mortgage itself. We will ask you questions around the loan amount, the preferred term (which is how long the mortgage will be in place for), product type and how you plan to repay and understand your preferences and priorities. To make sure we recommend the mortgage that is right for you, we'll make searches with credit reference agencies look at your employment situation and your income.
Todd: If you're employed, we'll need you to supply: your last 3 months payslips or 13 weeks if you're paid weekly and your last 2 years P60s.
Visual – Animation of three payslips and 2 P60 documents
Todd: If you're self-employed, we'll need your last 2 years' SA302 and HMRC Tax Year Overview documents. We’ll also require details of any other income you may receive; for example child benefit or tax credits.
Visual – Animation of two SA302 documents and two HMRC Tax year overview documents
John: Taking out a mortgage is a big step. When you take out a Barclays mortgage, we don't just want to help you with the purchase, re-mortgage or further borrowing on your home, but we also want to make sure you keep it if things go wrong.
Visual – Animation of a personal computer showing documents listing house prices, budget and different mortgages
So, in preparation for your appointment, have a think about how you can budget not just for the mortgage repayments, but also for insurance cover to protect you and your home.
Visual – Animated house arrives on screen with text ‘Protect you and your home’
Todd: At the meeting, your adviser will chat with you about all the types of cover available and will then recommend the best options for you. Your adviser will talk to you about mortgage-related life insurance and life and critical illness covers with Legal & General, as well as buildings and contents cover with Aviva.
John: First, mortgage-related life insurance is designed to help keep the roof over your family's heads in the case of your death. If you pass away during the period of cover, it could provide a lump sum of money to help repay the mortgage. This can help remove one of the largest financial commitments for your loved ones if you're not there anymore.
Visual – Animated hospital pops up on screen with text ‘Critical illness’ below it. Then a stack of money appears, followed by a stethoscope, with the text ‘Specified illnesses’. This then changes to a family holding hands beside a house with the text ‘Financial relief’ below.
Secondly, critical illness cover could provide a lump sum of money if you’re diagnosed with one of the specified illnesses during the policy term. Critical illness cover can take the financial pressure off you and your family in what would already be a very difficult situation.
Todd: Finally, buildings insurance is a condition of taking out a mortgage. You don't have to choose Barclays Home Insurance, but you do need to arrange for cover to be in place by exchange of contracts. It means that the structure, permanent fixtures and fittings of your home - like the walls, roof and windows, are insured against things like fires or floods. Contents insurance, on the other hand, protects what you have inside your home like clothes, furniture and gadgets.
John: If you have any of these policies already in place, please have the details of them with you so that your adviser can make a note of them. But don't worry if you haven't - that's not a problem! Our advisers could talk you through all of them. Once you've discussed all of this, the mortgage adviser will write up the reasons why they’re recommending a particular mortgage product, term and repayment type for you.
They’ll then present you with the mortgage quote and any cover they’re recommending. If you’re happy with the quote - that's great!
Visual – Animation of Barclays Homeowner app downloading on a tablet and then displaying the notes and contact details functions.
Here's a quick tip: on the Barclays Homeowner app, you can use the 'Notes' function to add details next to the properties you're interested in buying. You can even add contact details for the solicitors or the estate agents if you have them.
Todd: This will make it easier to share this information with us when the time comes.
Tanzeela: If you’ve already found a property that you want to buy and had your offer accepted, you need to make sure you have the following details with you at your appointment. We'll need the full address, post code, type of property and the year it was built.
John: Then, we'll need your solicitor's details as well as the details of the estate agents who are selling the property. This helps ensure you don't waste any time getting the process going.
Visual – Animation of documents with text ‘Payment details’ appears, followed by first the lender and then the valuer waving. A magnifying glass is then hovered over a house followed by a thumbs up.
Next, we'll ask for payment details for the valuation. This is when we, the lender, instruct a valuer to inspect the property and confirm that it meets our lending criteria.
Michaela: Finally, we're at the last stop! But before finishing up, your adviser will need you to check that all of the details in the application are accurate.
Todd: Then, we'll ask you to sign the mortgage declaration, which basically means you're happy to submit the application.
Michaela: And we're off! Your mortgage application is underway!
John: It might sound like a lot to take in, but our adviser is there to talk you through each step of the way. So, please take a moment and make sure that you're bringing all of the information you need with you.
Visual – A list appears on screen recapping the information required
- Proof of identity and proof of address
- Details of credit cards, loans and hire purchase agreements
- Proof of income, bank statements and employment details
- Life, critical illness and buildings insurance documents if you have them and details of the property you want to buy if you’ve found one
John: Now you're ready to go! See you at the appointment.
What happens after your mortgage appointment
Find out what happens after you apply for a mortgage, how to track your application and how we can help you manage your mortgage online afterwards.