Why have I been disconnected from my video call?
If you’re unexpectedly disconnected from your video call, or the queue to join, it could be because you lost your internet connection. If that happens, your call will end automatically, and you’ll have to make a new one.
If the problem persists, please use another way to contact us.
Related
- Who can make a video call?
- Is Video call secure?
- Why do I need to log in to Barclays Mobile Banking to make a video call?
- Why do I need to go via the Barclays.co.uk contact pages for a video call about a mortgage?
- What happens to the Barclays Video Call app if I get a new phone or tablet?
- Why can’t I see the video call link in Barclays Mobile Banking?
- I’ve downloaded the Barclays Video Call app, why am I getting a message saying I can’t connect?
- I’ve downloaded the Barclays Video Call plug-in for my browser, but it isn’t working.