Contactless Mobile

To set up and start using Contactless Mobile, you’ll need the latest version of the Barclays Mobile Banking app installed on your phone. If you have an eligible card and compatible device, Contactless Mobile will appear automatically in ‘Manage Payments’ in the quick links menu.

1. Log in to Barclays Mobile Banking and tap, 'Manage Payments' from the quick links menu
2. Select the card you want to use when you pay with your phone
3. Ensure NFC is enabled on your phone
4. Set Barclays Mobile Banking as your default ‘Tap and Pay’ application

Once you’re set up, a permanent notification will show on your lock screen. This serves as a reminder that Contactless Mobile is enabled. You can hide lock screen notifications if you want to.

If you already use the myBarclaycard app but would like to make Contactless Mobile payments with your debit card too, you can do that in the Barclays Mobile Banking app. There, you have the option of switching between your debit card and Barclaycard.

When you set this up, you’ll be asked to set Contactless Mobile in Barclays Mobile Banking as your default ‘Tap & Pay’ option on your phone. If you want to move back to the myBarclaycard app, you’ll need to change this back too.

To use Contactless Mobile you’ll need:

• An Android device that is NFC capable and has an operating system of 4.4.2 or above – find this out in your phone settings, under ‘About device’
• The latest version of the Barclays Mobile Banking app

Plus,

• An eligible Barclays debit card or Visa BarclayCard³

There are a number of measures we’ll take to help protect your account when you use Contactless Mobile:

Logging in

Occasionally, we’ll send you a notification asking you to log in to your Barclays Mobile Banking app. This is to verify that it’s you who is using the service.

Separate account number

We’ll set up a separate 16-digit account number for transactions made using Contactless Mobile – this is to help you keep track of payments. It’s different to the 16-digit number on your physical card, but is linked to the same account.

Customisable PIN settings

If you’d like to use your PIN when you pay for something under £30, go to ‘PIN Settings’ in the Contactless Mobile section of your app (this excludes TfL). When this is enabled, enter your normal card PIN on your phone, just as you would when you pay with your card. For payments between £30 – £100, you’ll need to use your PIN every time you pay with your phone.

If you’d like to make changes to any of your Contactless Mobile settings, just go to ‘Contactless Mobile’ in the app. 

How to make payments

• Wake up your phone (so that the lock screen shows)
• Hold and hover your phone over the contactless reader
• For payments between £30 – £100 you’ll need to enter your normal card PIN on your phone – if you’d prefer to always enter your PIN, you can choose to in your app settings
• A message will appear to confirm the payment has been sent
• The terminal will confirm if the transaction has been successful

How to get a refund

• Let the retailer know you’ll be making the refund via Contactless Mobile
• Wake up your phone (so that the lock screen shows)
• Hold your phone over the reader, just as you did when you paid
• You may need to enter your PIN depending on the settings you have enabled
• The retailer will confirm the refund has been successful

This process may vary slightly from retailer to retailer.