The normal way of instructing us is online through the Smart Investor website or app (if you have registered for this). If you have any questions, you can call us on 0800 279 3667. We will tell you if there are any exceptions to this.
If your instruction relates to a time-sensitive deadline (for example, the end of an investment subscription period), you must give us reasonable time to act on your instruction.
We start processing instructions once we receive them, so we might not be able to stop or change them. If you want to stop or change an instruction, contact your Barclays Contact. If we’re able to cancel your instructions, we may charge a fee.
We can refuse your instructions
We’ll do our best to execute your instructions as soon as possible, but we do not always have to execute them (for example, if your instructions were not complete or clear, or if we do not think they came from you). We’ll normally, at the earliest opportunity, tell you our reasons for refusing instructions and what you can do to correct any errors.
We may also refuse your instructions, if it might expose us (or another Barclays company) to legal action or censure, such as sanctions, from any government, regulator, or law enforcement agency.