What happens if I miss a mortgage payment?

If you’re worried that you may not be able to make your monthly mortgage payment, you need to let us know as soon as possible. We can then work out how best to help you.

If you are, or expect to be, experiencing financial difficulty, call us on 0333 202 7408. Lines are open 8.30am to 5.30pm Monday to Friday (no weekend coverage).

If you think you’ve missed a payment because of a technical problem, like a recent change to your bank account details, call us on 0800 022 4022* . Lines are open 8:30am to 5:30pm, Monday to Friday, and 9am to 1pm on Saturday.

Find out more about missing repayments.



Your home may be repossessed if you do not keep up repayments on your mortgage.