What happens if I miss a mortgage payment?

Coronavirus and your mortgage

Please read our mortgage FAQs if your income has been affected by the coronavirus situation.

If you’re worried that you may not be able to make your monthly mortgage payment, you need to let us know as soon as possible. We can then work out how best to help you.

If you are, or expect to be, experiencing financial difficulty – or if you think you’ve missed a payment because of a technical problem, like a recent change to your bank account details – please call us on 0333 202 7580 . Lines are open 8am to 8pm, Monday to Thursday, 8am to 6pm on Friday, and 9am to 1pm on Saturday.

Find out more about missing repayments.



Your home may be repossessed if you do not keep up repayments on your mortgage.