How do I order statements?

You can order a copy of an up-to-date statement in Online Banking or at one of our cash machines. You can also order your previous statements by calling Telephone Banking or visiting a branch.

Statements are sent by 2nd class post and should arrive within 5 to 7 days, as long as there's a normal Royal Mail service.

Your Online Statement will be uploaded 2 working days after the working day you have requested it.

  • Online banking

    You can order an up-to-date (interim) statement in Online Banking and going to ‘Service centre’, ‘View all online services’ then ‘Order’, selecting ‘Interim account statement’ and clicking on the Order interim statement link. 

     

  • By phone

    If you’re registered for Telephone Banking, you can call to order an up-to-date statement or a copy of a previous one.

    Personal customers – 0345 734 5345*

    Premier customers –0800 924 7365*

    Business customers – 0345 605 2345*

     

     

  • Branch

    You can visit a branch to order an up-to-date statement or a copy of a previous one.