Have you been affected by the recent news about Flybe?
We’re sorry that you’ve been affected. If you need support during this difficult time, we’re here for you.
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If you’ve booked your holiday through a third party and Flybe can’t help you, you should contact the company you booked with. Check with them for the latest information, and also check your booking paperwork to see if you have an ATOL certificate.
If you’re ATOL protected, you must make a claim through them.
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If ABTA or ATOL can’t help you, and you need to make a claim with us, the quickest way to do this is via the app or Online Banking.
To claim via our app:
Please go to our ‘Help’ section in the app, tap FAQs, ‘Payments and Transactions’, ‘Unrecognised Transactions and Disputes’ and then ‘I know what this payment is, but there’s a problem’.
For Online Banking:
Go to your payment made to Flybe and click ‘Help with transaction’ and then ‘Report a problem’.If you made your booking using your Barclaycard, please visit Barclaycard.co.uk and search for ‘Flybe’ on our FAQ page for help on how to make your claim.
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We’ll raise the claim with the card scheme (Visa) who will then send this to Flybe. If your claim is successful, we’d hope to resolve it within about 30 days.
Sometimes the process takes longer, depending on Visa’s response. If Flybe declines your claim, we may be able to appeal for you – this gives them another 30 days to respond. We may need to get in touch with you for more information at this time.
We’ll do all we can to turn this around as quickly as possible for you.
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Please call us1 on 03457 345 345 to raise a dispute first. If your dispute is unsuccessful, our travel insurance team will try to help you. We’ll need the claim form, evidence and anything else you sent as part of your unsuccessful dispute before we can pursue any travel insurance claims. Copies will be fine if you don’t have the originals.