What should I do if I've missed my mortgage payment or can't make my next payment?

Get in touch with us as soon as you think there might be a problem paying your mortgage – we’re here to support you.

Make sure you have your details ready before you call us. We’ll need to know your income, spending and other money commitments. We might talk with you for a while so we can understand your situation and discuss the best next steps.

We're here to help

Speak with the team on 0333 202 7412*. We’re here Monday to Thursday 8am to 8pm, Friday 8am to 7pm or Saturday 9am to 4pm.

Just to let you know, we're helping a lot of customers at the moment so you might have to wait longer than usual.

Have a look at our dedicated mortgage support hub for the latest guidance. 

You can also find support on our money worries page

Your home may be repossessed if you do not keep up repayments on your mortgage.

* Call charges