Help with The Barclays app Using the app
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These FAQs may
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How soon can I start using my current account after I have applied?
Find out how long it takes before you can start using your Barclays account once you've applied
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Is my money protected from fraud using Barclays Online or Mobile Banking?
See details of our Online and Mobile Banking Guarantee, protecting your Barclays account from fraud, here.
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Problems with PINs or cards when using a PINsentry card reader
This means you've typed the wrong PIN into your PINsentry 3 times. Find out how to unlock it here.
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How long should I keep cheques I’ve paid in using my app?
Write 'paid in' on the back of the cheque and keep it for at least 10 days in case we need to contact you about it.
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Barclays Verify
your identity using the Barclays app
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Court of Protection order
Court of Protection order is a legal document that lets a person make decisions on someone else’s behalf. We’re here to support you in any way we can.
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Where do I view all of my transactions in the Barclays Mobile Banking app for BarclayPlus?
You can see up to 300 transactions in the app – see how.
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Can I register for the Barclays app if my business account has more than one signatory?
You can if all signatories have signed an agreement allowing you mobile access. Find out more here.
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I have the Barclays app for BarclayPlus – what should I do if my phone is lost or stolen?
Sorry to hear that – you can set up the mobile banking app on your new smartphone.
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Why can’t I see all my accounts in the Barclays app but I can online?
It could be because you have more than one Online Banking profile. You can find out what to do here.
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