Who do I contact if I have any problems receiving mobile alerts?

We’ll send you alerts by text message, unless you use the Barclays app and you’ve given us permission to send you push notifications instead.

If you’re not getting alerts, make sure you’ve agreed to receive notifications in your device’s settings.

You can toggle push notifications on and off in your app – go to ‘More’, ‘Settings’ and tap ‘Push notifications’.

Log in to Online Banking to manage which alerts you get – just go to your profile and select ‘Notification preferences’.

If you’ve tried all these and you’re still having problems, the quickest way to get in touch with us is through the chat feature in your app.

Don’t have the app yet? Tap the logo for your app store and it’ll take you straight there. We support devices running iOS 11 and above and Android 5.0 and above. You need to be 16 or over to use the app. Terms and conditions apply.

iOS App Store link

Android Google Play link


Important Information

  • We and other members of the Barclays Group may contact you by text message to provide you with information about relevant products and services. You can opt in or out of these in your app or online banking
  •  We can't send text messages to fixed-line phones, personal computers or virtual phones beginning with '070'
  • SMS charges may apply if you're abroad. You can temporarily suspend notifications at any time by selecting 'Suspend notification‘
  •  If you change the type of alerts you want to receive, it might take up to 48 hours to reflect on your account
  • We take fraud prevention seriously, so we'll never text you asking you to verify your account or security details. Just so you're aware, your mobile phone network or operating system provider (like EE, Vodafone, Apple and Google) has access to information in your messages (such as your balance), but they can only use it in certain ways – their privacy policy will have more details about how they use this information. You may want to consider this when choosing your notifications