How are my monthly payments allocated?
We’ll collect one monthly Direct Debit payment for all of your instalment plans, and allocate this as follows
- If your account’s in arrears, we’ll allocate any payments to your highest interest-rate plan. If all of your plans have the same interest rate, we’ll allocate payments to the oldest one first
- If you’re not in arrears, we’ll use your monthly payment to pay off your plans as set out in your latest statement
We’ll automatically adjust your monthly payment as you pay off your plans in full, and take out new ones.
You can find more information about this in your account terms and conditions.