When will I receive my mortgage year-end statement?
It depends on when your mortgage with us started.
You’re yet to receive your first mortgage year-end statement
We’ll send your statement within five weeks of your mortgage year end (the 12-month period that begins in the month your mortgage started).
For example, if your mortgage started in January, your statement would arrive within the five weeks following 31 January. It would cover the period 1 February to 31 January (your first mortgage statement will also show transactions and interest from the month your mortgage started).
We’ve sent you a mortgage year-end statement before
We’ll send your statement within five weeks of your mortgage year end - your year-end remains the same so you can expect to receive your next statement within five weeks of the date of the last year-end statement we sent you.
Please call us on 0800 022 4022 if you don’t receive your statement within five weeks of your mortgage year end. Lines are open Monday to Friday 8:30am to 5:30pm and Saturday 9am to 1pm.
To maintain a quality service, we may monitor or record calls. Call charges