Log in to your app and select ‘Pay & Transfer’ from the menu at the bottom of the screen, followed by ‘Manage your payments’. Now tap ‘Manage Direct Debits’ and choose the account your payment comes from. You’ll see a list of Direct Debits for this account – select the one you want to cancel and the app will tell you what to do next.
You can watch our video to see how the process works in your app.
You can cancel a Direct Debit in Online Banking easily – just follow these steps
- Log into Online Banking and select ‘More’ next to your account
- Select ‘View Direct Debits’
- Choose the account with the Direct Debit you want to cancel
- Select the Direct Debit and click ‘Delete Direct Debit’
- Click ‘Yes’ and you’re done
Watch our video to see how to cancel a Direct Debit in Online Banking.
You can cancel a Direct Debit using Telephone Banking, if you’re registered.
Personal customers – call 0345 734 5345*
Premier customers – call 0800 924 7365*
Business customers – call 0345 605 2345*
If you want to cancel a Direct Debit online, it only takes a few minutes to register.
You can also find out how to register for our app
How do I cancel a Direct Debit?
There are a few different ways you can cancel a Direct Debit.
You’ll need to let us know before 5:30pm at least one working day before the payment is due to leave your account. For example, if you want to cancel a payment that's due to be made on Wednesday, you’ll need to tell us by 5:30pm on Monday.
Remember to tell the company you’re paying too, so they don’t try to take the payment from your account. And make sure you pay them any money you owe.