How do I cancel a Direct Debit?

You can cancel a Direct Debit in Online Banking, in your Barclays Mobile Banking app, in Telephone Banking or in branch. You’ll need to let us know before 5:.30pm at least one working day before the payment is due to leave your account. For example, if you want to cancel a payment due to go out on Wednesday, you’ll need to cancel it by 5:30pm on Monday.

Remember to notify the company you’re paying, so they don’t try to take the payment from your account.

  • Online banking

    Once you’ve logged in to Online Banking, go to the top menu and select ‘Pay and transfer’. Then you’ll find ‘Transfers, standing orders and Direct Debits’ under ‘Manage and track’. You can then view and cancel any Direct Debits you’ve got set up.

    Screenshot of Online Banking screen showing how to cancel a direct debit
  • Mobile banking

    You can cancel a Direct Debit in the Barclays Mobile Banking app by selecting ‘Account management’ and then ‘Manage payments’. Next you should tap ‘Direct Debits’ and choose the account your payment comes from. You’ll see a list of Direct Debits for this account – select the one you want to cancel and follow the instructions.

    Watch our video to see how to cancel a Direct Debit

  • By phone

    You can cancel a Direct Debit by calling Telephone Banking, if you’re registered.

    Personal customers – call 0345 734 5345* 

    Premier customers – call 0800 924 7365* 

    Business customers – call 0345 605 2345* 

  • Branch

    You can cancel a Direct Debit by speaking to an adviser in any of our branches.