How do I know if an email I’ve received from Barclays is genuine?

We may contact you by email from time to time with useful advice and information about products and services, but we'll:

  • Never email you a link that takes you straight to the Online Banking log-in page
  • Never email you asking you to verify your account details
  • Never email you to ask for your card details, PIN, authorisation codes or passwords
  • Never email you asking you to confirm a recent transaction

Be especially wary if the email doesn't include your proper name or contains spelling mistakes or poor grammar.

If you've received a suspicious email that claims to be from us, please forward it to and then delete it immediately.