I’ve received a new debit card but I didn’t order one.

We will send you a replacement debit card when your existing one is close to its expiry date. Please start using the new one as soon as you get it.

You may also get a new card if you told us about a change to your name, upgraded your account or upgraded to PINsentry in Online Banking.

Sometimes we will issue a new card to you and cancel your old one if we think the security on your existing card has been compromised.

If you’ve got any concerns, contact us in branch or by phone:

Personal and Premier Customers
0800 400 100*
From abroad: +44 2476 842 099*

Wealth Management Customers
Premier Global Clients (BI) - +44 (0) 162 468 4444 *

Retail International Clients (BUK) - +44 (0) 162 468 4444 *

Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *

Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*

Blue Notch / Picture cards - +44 2476 842 099*

Business Customers
0800 151 0155*
From abroad: +44 2476 842 091*

Lines are open 24 hours a day, 7 days a week

See our other fraud contact details.