How do I claim on my travel insurance?

  • Travel Pack or Travel Plus Pack (on current account)

    For Travel Pack (administered by Aviva Insurance UK Limited)

    In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 158 2684, or (+44) 1603 604 976 if calling from abroad.

    If you need to report a claim which is not as a result of a medical emergency, please call 0800 158 2685, or (+44) 1603 604 977 if calling from abroad.

    For Legal Expenses claims and advice, call 0800 158 2686. Lines are open 24 hours a day.

    For policy queries, call 0800 158 2690. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    Calls may be monitored or recorded. Read call charges info.

     

    For Travel Plus Pack (administered by Aviva Insurance UK Limited)

    In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 404 6853, or (+44) 1603 604 961 if calling from abroad.

    If you need to report a claim which is not as a result of a medical emergency, please call 0800 404 6856, or (+44) 1603 604 964 if calling from abroad. 

    For Legal Expenses claims and advice, call 0800 404 6857. Lines are open 24 hours a day.

    For policy queries, call 0800 404 6855. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    Calls may be monitored or recorded. Read call charges info.

     

    For Premier Travel Plus Pack (administered by Aviva Insurance UK Limited)

    In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 158 2691, or (+44) 1603 604 978 if calling from abroad.

    If you need to make a claim which is not as a result of a medical emergency, please call 0800 158 2692, or (+44) 1603 604 979 if calling from abroad.

    For Legal Expenses claims and advice, call 0800 158 2693. Lines are open 24 hours a day.

    For policy queries, call 0800 158 2697. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    Calls may be monitored or recorded. Read call charges info.

    Please note that Premier Travel Plus Pack is no longer available to new customers.

  • Tailored stand-alone travel insurance

    To claim on your policy, please call 0330 102 6416 (Monday to Friday, 8am to 8pm) when you return to the UK, or call +44 (0) 208 763 3196 from abroad.

    For lost and stolen passports, please call +44 (0) 208 763 3431.

    For legal expenses claims support, please call 0330 100 9516 (Monday to Friday, 9am to 5pm).

    For customer services, please call 0330 102 6417 (Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm).

    Please note that our stand alone travel insurance won’t be available to new customers or existing customers renewing their travel policy from 20 March 2018.

1 Aviva Travel Insurance policies start with: Travel Pack - 70FQ31 / Travel Plus Pack - 70FQ59 / Premier Travel Plus Pack - 70FQ60

2 Stand-alone travel (provided by Cigna) policies start with BTT, BTW, BNT, BNW or BNM