How do I claim on my travel insurance?

  • In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 158 2684, or (+44) 1603 604 976 if calling from abroad.

     

    If you need to report a claim which is not as a result of a medical emergency, please call 0800 158 2685, or (+44) 1603 604 977 if calling from abroad.

     

    If you have a non-urgent claim, you can report it on our page.

     

    For Legal Expenses claims and advice, call 0800 158 2686. Lines are open 24 hours a day.

     

    For policy queries, call 0800 158 2690. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

     

    Calls may be monitored or recorded. Read call charges info.

  • In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 404 6853, or (+44) 1603 604 961 if calling from abroad.

     

    If you need to report a claim which is not as a result of a medical emergency, please call 0800 404 6856, or (+44) 1603 604 964 if calling from abroad. 

     

    If you have a non-urgent claim, you can report it on our page.

     

    For Legal Expenses claims and advice, call 0800 404 6857. Lines are open 24 hours a day.

     

    For policy queries, call 0800 404 6855. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

     

    Calls may be monitored or recorded. Read call charges info.

  • In case of medical emergency, call the 24-hour Medical Emergency Assistance number on 0800 158 2691, or (+44) 1603 604 978 if calling from abroad.

     

    If you need to make a claim which is not as a result of a medical emergency, please call 0800 158 2692, or (+44) 1603 604 979 if calling from abroad.

     

    For Legal Expenses claims and advice, call 0800 158 2693. Lines are open 24 hours a day.

     

    For policy queries, call 0800 158 2697. Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

     

    Calls may be monitored or recorded. Read call charges info.

     

    Please note that Premier Travel Plus Pack is no longer available to new customers.