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We’re sorry to hear that some of you have been affected by Hurricane Ophelia.
If you or a member of your family have travel insurance with us and have had travel arrangements disrupted, please contact your travel provider first.
Afterwards, please do the following
If you have a stand-alone Barclays travel insurance policy, please call 0330 102 6416. Lines are open Monday to Friday 8am to 7pm
If you have a current account with us and have a Travel Pack, Travel Plus Pack or Premier Travel Plus Pack, please call 0800 158 2685 (+44 1603 604 977 from outside the UK). Lines are open Monday to Friday 8am to 10pm, Saturday 8am to 6pm and Sunday 10am to 4pm
If you have Woolwich Home Insurance with annual travel cover, please call 0800 051 4036 (+44 1603 604 977 from outside the UK). Lines are open Monday to Sunday 8am to 10pm
For medical emergencies, please call our 24-hour helpline on (+44) 1603 208 410.
For legal expenses, please call us on 01603 208 451.
For other claims, please call us on 0800 068 8188 when you return to the UK or (+44) 1603 208 412 from abroad.
For emergency claims, lines are open 24 hours a day, 365 days a year.
For general queries or existing claims, lines are open from 8am-10pm Monday to Friday, 8am-6pm Saturdays, 10am-4pm Sundays and bank holidays. Calls may be monitored or recorded. Call Charges
Stand-alone travel insurance
To claim on your policy, please call 0330 102 6416 (Monday to Friday, 8am-8pm) when you return to the UK, or call +44 (0) 208 763 3196 from abroad.
For lost and stolen passports, please call +44 (0) 208 763 3431.
For legal expenses claims support, please call 0330 100 9516 (Monday to Friday, 9am-5pm).
For customer services please call 0330 102 6417 (Monday to Friday, 8am-8pm, Saturday, 9am-5pm).