How do I access an account if I’ve been made an appointee by the Department of Work and Pensions?

You’ll need to come into a branch to set up account access with an appointeeship. An appointeeship, granted by the Department of Work and Pensions (DWP), allows an appointee to claim benefits on behalf of someone who has lost the mental capacity to manage their own affairs. See third party access to find out what documents you need to bring.