Help with Telephone Banking
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These FAQs may
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Barclays app ID
and for you to check it’s us when we call you.
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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Neurodiversity
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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Foreign currency savings accounts
Find out how you can earn interest on spare foreign currency left over from international trading.
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The Barclays app
Use our app to run your accounts from the palm of your hand. Manage your accounts, add products from our Features Store and get instant help.
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Mobility or dexterity impairment
Tools you may find useful to access our branches and services.
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Deaf, hearing loss or speech impairment
We’ve developed ways to help you if you’re deaf, hard of hearing or have a speech impairment.
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How do I cancel a cheque?
You can stop a cheque made from your Barclays account in Online Banking. See how here.
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What are CHAPS payments?
CHAPS payments are payments to UK accounts that are guaranteed to arrive on the day you make them, if you set them up by the cut-off time.
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How do I cancel a Direct Debit?
You can cancel a Direct Debit online, in branch or over the phone. Get details here.
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