Help with Online Banking
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These FAQs may
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How can I log in to Online Banking without my PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost or forgotten. Find out more here.
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I’ve made a payment in Online Banking, but it’s gone to the wrong account. What should I do?
Barclays may be help you retrieve the payment, but there is only so much we can do. Get details here.
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How can I make a payment to my Select Account?
You can do this in either Online Banking or by calling the Online Banking helpdesk. We’ll tell you how here.
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Can I manage my mortgage online?
You can manage your mortgage in Online Banking and in our Barclays Mobile Banking app. Find out more here.
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Can I access my cash ISA online?
You can access you Barclays cash ISA in Online Banking. See how here.
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Guide to PINsentry
PINsentry is a more secure way to verify your identity when you log in to Online Banking.
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Audio Accessible PINsentry Card Reader
Find out how to use the accessible PINsentry card reader with Barclays Online Banking.
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SmartBusiness Insights
See your income, outgoings and performance and compare yourself to similar businesses – all in Online Banking
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How do I order an interim statement?
You can do this online, if you’re registered for Online Banking. Find out how here.
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